Before preparation starts
You may request cancellation for a full refund before preparation begins on the submitted files. Payment-provider charges that are legally non-refundable may be deducted only where disclosed and permitted.
After preparation starts
Once review or preparation has begun, the service involves time that cannot be returned. If you cancel, any refund may be reduced proportionately for work completed. We will explain the calculation. No refund is due solely because your CA chooses a different tax position, additional records are needed, audit applies, or a tax outcome differs from an estimate.
If we cannot complete the order
If the submitted format is unsupported or the requested deliverable is outside scope, we may ask for an alternative file or cancel. If we cancel without delivering substantive work, the relevant service fee will be refunded. If completion is blocked by missing customer records after reasonable requests, the completed portion may remain chargeable.
Corrections
Report a suspected transcription, extraction, or arithmetic error within 14 days of delivery. We will investigate and correct an error within the agreed scope without an additional preparation fee. A new broker file, changed facts, additional financial year, or new tax position is additional scope rather than a correction.
How to request a refund
Email support@itrfno.com with the order reference, reason, and relevant evidence. Do not attach financial records unless requested through an approved channel. Approved refunds are returned to the original payment method; banking and payment networks control settlement timing.
Statutory rights
This policy does not remove any refund, chargeback, or consumer remedy that applicable law makes mandatory.